NEED HELP WITH YOUR INSURANCE CLAIM?

From the moment you call one of our Restoration Experts, you will be advised on how to submit and follow-up with your insurance claim.  We work with all insurance companies and will advocate for you with your adjustor to help get everything you need to return your property to pre-loss conditions.

Early detection, repair and clean-up are critical to minimize the damage to your home or business.  Therefore you may need to start the restoration process before a claim is filed. Let us know your situation and we will help you make the best decision for your circumstances.

The Expert Staff at A&D Hydra Clean help clients with their insurance claims everyday and will walk beside you throughout the entire process – from proper documentation to working with your insurance adjustor.   Contact us today at 317-255-5658 and we will be happy to offer advice regarding your unique situation.

Steps to make the insurance process easier (and help you maximize your claim!)

    1. Call A&D Hydra Clean at 317-255-5658. We will answer all your questions (for free!) and start the process of returning your life to normal.
      We will work with your adjustor in fairly assessing the validity of your claim. It is in the best interest of you,  your insurance company, and A&D Hydra Clean to meet with you and your adjustor especially the first time. This is likely the only time he or she will be in your home to assess the extent of damage and potential costs. Please inform us of the day and time we can all meet together.
    2. Call your insurance company’s claims office.
      Discuss your loss with your insurance representative to see if it is covered. Do not be afraid to challenge them if they say it is not. Flood waters (unless you have flood insurance), slow leaks, seepage, or inadequate maintenance type losses are usually not covered. Generally most water losses are covered, but there are some exceptions depending on the source, length of time, and other causative factors.
      Verify your deductible  from your policy, agent, or claims representative.
    3. Document your loss
      Take photos and document all damage to your property and contents (if it can be done safely). In order to be thorough we also will keep a photo journal throughout the process.
    4. Take Immediate Action!
      If the claims office representative tells you to either wait for the adjustor to contact you or instructs you to get an estimate or two, those instructions almost never represent the true intentions of your insurance company. They (and we) strongly recommend taking immediate action to minimize damage and expense.

BE PREPARED!

    • One of the best ways to help with insurance is to be prepared with adequate coverage.
    • Talk with your agent about what is best for your home or business.
    • Make sure you have Sewer and Drain backup coverage (includes sump pumps and floor drains). This relatively inexpensive coverage may be an endorsement or a rider (check with your agent before you have a loss – not the day of).
    • Check to see if you have a cap (maximum dollar amount the insurance will cover on this type of loss). You may want to talk to your agent about increasing your cap especially if you recently remodeled or finally finished the basement. If you lost everything, would the cap plus your obligatory deductible be enough to cover the cost of labor, materials, and contents restoration and/or replacement?

HERE TO HELP YOU!

Give us a call and let us walk you through the insurance process.  Our experts are available 24/7 to answer your questions and respond to your emergency.  Let us help you get what you need from your insurance company! Call us today – 317-255-5658

24hours
Call Us 317-255-5658
Jon Mayes
Jon Mayes
15:31 11 May 20
Through their quick actions, they saved our new kitchen when a water line sprung a leak. And they did so with thoughtfulness and professionalism. They paid close attention to their work and how they could avoid causing other harm to the home as they... set up equipment. Their professionalism and thoughtfulness was also demonstrated through their communications as we anxiously awaited results. Thanks A&D!read more
Dave Philpott
Dave Philpott
20:41 09 Mar 16
Our basement flooded. We called them at 11:00 PM, the night of the flood. They explained all they could do. Called next morning at 7:00 AM & had a team at the house by 9:00 AM, drying & ripping out & left. That evening they cleaned out the basement... & fans drying everything. Then began the repair & replacement of everything – extremely timely & efficient. Great to work with & very accommodating.read more
Kevin Young
Kevin Young
18:33 26 May 16
I called A&D Hydra Clean after my toilet broke and spilled water for several hours. Several rooms with carpet and laminate floors were soaked. A&D was able to come and start the drying process immediately. The restoration took a little while, but... I'm happy with the final results. They worked directly with the insurance adjustor when he came out. They were easy to keep in touch with throughout the process. I would use them again if I need restoration services in the future.read more
Kim Kaiser
Kim Kaiser
17:23 21 May 20
When my kitchen was flooded b/c of a broken ice maker, A&B came out the same day to review the damage and gave a great estimate and immediately went to work on repairs. My entire kitchen was damaged and the rebuilt the entire kitchen in record time... - highly recommendread more
Whittney Parkinson
Whittney Parkinson
00:00 12 Jul 17
So quick and responsive! Excellent customer service all around.
Titus Wilson
Titus Wilson
23:30 04 Jun 20
I cannot say enough good things about this company. We found a leak in our kitchen on Super Bowl Sunday night. A&D answered right away and walked me through what to do in order to prevent further damage. First thing the next morning they had a crew... out taking care of the issue. They even went to bat for us when our insurance company made us a low initial offer for settlement. We were eventually reimbursed the full amount. Our house looks so much better than it did before the water damage. If you want amazing customer service and the job done right this is the company to call.read more
Mike West Mahoney
Mike West Mahoney
22:27 08 Dec 19
Our dishwasher leaked & caused mold. They had to replace our wet bottom cabinets and go without some of our kitchen during this process. A&D did an awesome job even giving us a temp sink. They helped us through the insurance claim & made sure we met... our goal of our kitchen back for Thanksgiving. They are the best. We are hiring them now to do a bathroom update & a ceiling repair. Thanks to Kyle & the team.read more
Marilyn Bussen
Marilyn Bussen
17:22 21 May 20
This is definitely a five-star company! The employees are friendly and very knowledgeable in every kind of restoration you can want for your home or your business. They are prompt, responsible, and complete the job in a very timely manner.
Bradley Bodell
Bradley Bodell
20:35 06 Sep 19
A&D did a great job of helping us. Highly recommended. Very responsive, knowledgeable and professional.
sar 45
sar 45
22:49 22 Dec 19
Best service in town
Str8Up Life
Str8Up Life
04:20 03 Feb 19
Terrific customer service, quick response to our disaster, professional through and through. Great team, clean trucks and equipment and knowledgable staff. This company takes you back 50 years ago to when customer service and going the extra mile... meant something!read more
M S.
M S.
15:29 20 Dec 19
They were recommended by a family friend when we had a low leak burst in our home. The damage was extensive and the repair was complicated. This company made it as smooth as this kind of thing can be. They were great at explaining what was going to... happen— even how it would all work from an insurance perspective. And the work that they provided was high quality. Our floors look better than they did before. I have already recommended this company to a friend and would do so again.read more
Kshitiz Chaudhary
Kshitiz Chaudhary
15:32 24 Sep 19
Great Experience with A&D Hydraclean. The customer service is exemplary. I had flooding in my basement due to a frozen pipe. Kyle and his team arrived promptly after the 1st phone call and started the remediation work the same day. The crew talked... us through the entire process and answered all our questions every step of the way. They provided estimates and also connected with my insurance to make sure all the work will be covered under my policy. Joe and his crew did a great job in restoring the basement to the original state. Overall, a great experience and a pleasure to have this company work on my project. Thanks!read more
GREGORY HORN
GREGORY HORN
17:20 10 Mar 16
I actually had two experiences with A&D Hydra Clean, the first about 18 years ago and the second last week. My first flood was caused by a break in my outdoor spigot that sent water down the walls into my basement. The second occurred when my sump... pump shut down and my back-up system failed. On both occasions, the A&D team acted quickly and professionally to dry up the water and prevent the mold and mildew problems that would have surely occurred in just a few days. During my problem last week, they were at my house within an hour of my call, had a very competitive insurance estimate ready in about 30 minutes and I hired them a few minutes later. Within 30 minutes of that time, A&D had a half dozen guys in my basement setting up 21 pieces of professional drying equipment, mostly air movers but also a large commercial dehumidifier and an air purifier too. They tested for water in all of my basement walls, identifying several areas where water had leaked up into a wall and had to be dried. They neatly removed all of the necessary baseboard moldings, drilled some holes which will be covered when I reapply the baseboards and shot air into the holes to dry the walls out over a 72 hour period. I could go on and on but I will stop here. If you have a problem with water damage in your basement, do yourself a favor and call A&D Hydra Clean. They saved my basement twice!read more
Kelsey Egenolf
Kelsey Egenolf
15:17 10 Mar 16
Heard water running from somewhere in the wall behind our half bathroom sink. I immediately called A&D who prompted me to turn off the water supply to prevent further damage. They had two men come to inspect only an hour or so after I called. They... found a busted pipe in our crawl space, took photos of the damage, gave me advice on the next steps I should take, scheduled a plumber to fix the pipe - who arrived the same day within a couple hours, and set up equipment in our crawl to begin the drying process. They came back within a couple days to check the status of the damaged area and their equipment. The technicians were very friendly and professional. I would highly recommend this company!read more
SocailFlip
SocailFlip
18:22 13 Aug 18
Wonderful, friendly staff with an unbelievably fast response time. Aaron and his team are some of the most ethical and knowledgable guys in the industry!
Tim Grant
Tim Grant
21:28 21 Sep 17
Friendly & Professional
José Manuel Ronces
José Manuel Ronces
14:01 26 May 19
Good
Chris Moore
Chris Moore
01:47 29 Apr 19
They've done a lot of work for us, restoration and remodeling, and we have no complaints.
Paul Murray
Paul Murray
20:48 27 Jun 19
Very thorough and professional, would definitely commend them.
M S
M S
13:36 26 Aug 20
Great service very professional everyone was a pleasure to work with they put my house back in perfect order.
Christy Tidwell
Christy Tidwell
00:30 03 May 19
Very thorough, professional and helpful. Having all the necessary help integrated with one firm is a giant plus. Extremely honest and made the insurance claim and work painless.
Next Reviews
©Copyright 2015-2020. All Rights Reserved. A&D Hydra Clean, Inc.