Insurance Help

NEED HELP WITH YOUR INSURANCE CLAIM?

From the moment you call one of our Restoration Experts, you will be advised on how to submit and follow-up with your insurance claim. We work with all insurance companies and will advocate for you with your adjustor to help get everything you need to return your property to pre-loss conditions.

Early detection, repair and clean-up are critical to minimize the damage to your home or business. Therefore you may need to start the restoration process before a claim is filed. Let us know your situation and we will help you make the best decision for your circumstances.

The Expert Staff at A&D Hydra Clean help clients with their insurance claims everyday and will walk beside you throughout the entire process – from proper documentation to working with your insurance adjustor. Contact us today at 317-255-5658 and we will be happy to offer advice regarding your unique situation.

Steps to make the insurance process easier (and help you maximize your claim!)

Call A&D Hydra Clean at 317-255-5658. We will answer all your questions (for free!) and start the process of returning your life to normal.
We will work with your adjustor in fairly assessing the validity of your claim. It is in the best interest of you, your insurance company, and A&D Hydra Clean to meet with you and your adjustor especially the first time. This is likely the only time he or she will be in your home to assess the extent of damage and potential costs. Please inform us of the day and time we can all meet together.
Call your insurance company’s claims office.
Discuss your loss with your insurance representative to see if it is covered. Do not be afraid to challenge them if they say it is not. Flood waters (unless you have flood insurance), slow leaks, seepage, or inadequate maintenance type losses are usually not covered. Generally most water losses are covered, but there are some exceptions depending on the source, length of time, and other causative factors.
Verify your deductible from your policy, agent, or claims representative.
Document your loss
Take photos and document all damage to your property and contents (if it can be done safely). In order to be thorough we also will keep a photo journal throughout the process.
Take Immediate Action!
If the claims office representative tells you to either wait for the adjustor to contact you or instructs you to get an estimate or two, those instructions almost never represent the true intentions of your insurance company. They (and we) strongly recommend taking immediate action to minimize damage and expense.

BE PREPARED!

One of the best ways to help with insurance is to be prepared with adequate coverage.
Talk with your agent about what is best for your home or business.
Make sure you have Sewer and Drain backup coverage (includes sump pumps and floor drains). This relatively inexpensive coverage may be an endorsement or a rider (check with your agent before you have a loss – not the day of).
Check to see if you have a cap (maximum dollar amount the insurance will cover on this type of loss). You may want to talk to your agent about increasing your cap especially if you recently remodeled or finally finished the basement. If you lost everything, would the cap plus your obligatory deductible be enough to cover the cost of labor, materials, and contents restoration and/or replacement?

HERE TO HELP YOU!

Give us a call and let us walk you through the insurance process. Our experts are available 24/7 to answer your questions and respond to your emergency. Let us help you get what you need from your insurance company! Call us today – 317-255-5658

Call Us 317-255-5658

A&D Hydra Clean

4.9

Based on 45 reviews

See all reviews Write a review

tony4d

17:08 07 Oct 22

Had two plumbing leaks with water damage in two area of our home and A&D did an amazing job with water damage mitigation and restoration. Also had them install plank flooring and redo carpet to wooden stairs in basement and it looks amazing. The... whole team is friendly and professional, highly recommend!read more

Whittney Parkinson

00:00 12 Jul 17

So quick and responsive! Excellent customer service all around.

Mike West Mahoney

22:27 08 Dec 19

Our dishwasher leaked & caused mold. They had to replace our wet bottom cabinets and go without some of our kitchen during this process. A&D did an awesome job even giving us a temp sink. They helped us through the insurance claim & made sure we met... our goal of our kitchen back for Thanksgiving. They are the best. We are hiring them now to do a bathroom update & a ceiling repair. Thanks to Kyle & the team.read more

Nancy Gutwein

00:34 14 Jan 23

They were very helpful after our pipes burst! Great experience.

Carrie Bobbitt

13:29 22 Apr 22

A&D was extremely responsive and met all of our remodeling needs. They communicated well, were extremely helpful, and we are so happy with the way everything turned out!!

Juan F Yepes

18:16 15 Nov 21

I cannot thank you enough A&D Hydra Clean. I called at 6:12 am after noted the water in my basement. The person who answered my call was extremely helpful. I hope that this situation never happens again, but without ANY question, if I need any of... the services offered by A&D Hydra Clean, I will call immediately. This is a REAL comment.read more

José Manuel Ronces

14:01 26 May 19

Good

Kevin O.

06:03 07 Mar 21

We have used A&D four times in two different homes, all for water damage. In every case they provided exceptional service. In one case, our kitchen floor was damaged. We took this opportunity to remodel the whole kitchen, which A&D did. They did a... fantastic job with the design and remodel. I highly recommend A&D.read more

Tim Grant

21:28 21 Sep 17

Friendly & Professional

Christy Tidwell

00:30 03 May 19

Very thorough, professional and helpful. Having all the necessary help integrated with one firm is a giant plus. Extremely honest and made the insurance claim and work painless.

Willam Horvath

18:33 20 Dec 22

A&D did an outstanding job mitigating and reconstruction from a major water main break in our home. I would highly recommend their services. On a scale of 1-5, I would rate them a 10!!!!!.

Michayla Sullivan

15:29 20 Dec 19

They were recommended by a family friend when we had a low leak burst in our home. The damage was extensive and the repair was complicated. This company made it as smooth as this kind of thing can be. They were great at explaining what was going to... happen— even how it would all work from an insurance perspective. And the work that they provided was high quality. Our floors look better than they did before. I have already recommended this company to a friend and would do so again.read more

Chris Moore

01:47 29 Apr 19

They've done a lot of work for us, restoration and remodeling, and we have no complaints.

Chad Trenshaw

16:12 26 May 22

I was absolutely blown away by Kyle and the A&D team. They are extremely professional, listened to my concerns, showed me and documented issues at each step. They made it a no brainer proving to the insurance company that there were more issues... then the insurance company thought. I have no problem recommended Kyle and the A&D team to family, friends and clients of mine.read more

Bradley Bodell

20:35 06 Sep 19

A&D did a great job of helping us. Highly recommended. Very responsive, knowledgeable and professional.

M S

13:36 26 Aug 20

Great service very professional everyone was a pleasure to work with they put my house back in perfect order.

Lori Yancey

14:45 06 Oct 22

We had our basement flood while we were in Europe on vacation. A&D was super responsive and helpful. They were able to communicate with my parents who were at the house and quickly identify the broken pipe, mitigate the damage, and then fix our... drywall and carpet. All the employees we worked with were very professional and personable.read more

Tori Nishida

14:30 14 Jun 21

Wonderful, thorough carpet cleaning! Highly recommend!

Str8Up Life

04:20 03 Feb 19

Terrific customer service, quick response to our disaster, professional through and through. Great team, clean trucks and equipment and knowledgable staff. This company takes you back 50 years ago to when customer service and going the extra mile... meant something!read more

V H

00:44 24 Oct 22

What seemed small to me relating to a water issue in our basement turns out we needed some professionals to point out things we overlooked. The team from A&D Hydra Clean took charge and with care and knowledge restored our basement from mold and... water damage. From the initial inspection that was very thorough, everyone involved in this process performed with respect for our home and a love for restoration.read more

Dave Philpott

20:41 09 Mar 16

Our basement flooded. We called them at 11:00 PM, the night of the flood. They explained all they could do. Called next morning at 7:00 AM & had a team at the house by 9:00 AM, drying & ripping out & left. That evening they cleaned out the basement... & fans drying everything. Then began the repair & replacement of everything – extremely timely & efficient. Great to work with & very accommodating.read more

Kelsey Egenolf

15:17 10 Mar 16

Heard water running from somewhere in the wall behind our half bathroom sink. I immediately called A&D who prompted me to turn off the water supply to prevent further damage. They had two men come to inspect only an hour or so after I called. They... found a busted pipe in our crawl space, took photos of the damage, gave me advice on the next steps I should take, scheduled a plumber to fix the pipe - who arrived the same day within a couple hours, and set up equipment in our crawl to begin the drying process. They came back within a couple days to check the status of the damaged area and their equipment. The technicians were very friendly and professional. I would highly recommend this company!read more

Paul L

03:02 18 Jun 21

This company provided responsive and effective services with water damage clean-up. I was pleased with the quality of their work. Their staff were friendly and professional. I would enthusiastically recommend this company to others.

Nicholas Rudder

13:17 29 Oct 20

A&D Hydra Clean to the rescue! After engaging ServPro to clean up a sewage backup in my basement, and being highly disappointed with their lack of care, they made the mess worse. I called Kyle with A&D and he had someone out to do the job the RIGHT... way fast. Using botanical, non toxic cleaners, taking care to not cause further contamination, and removing any and all damaged items from my basement. They were methodical, fast, and thorough. To say I was a little neurotic about the clean up was an understatement since this was sewage, and we are in the middle of COVID, but James and Alden put me at ease and handled the clean up in a professional and safe manner. I have nothing but good things to say!read more

SocailFlip

18:22 13 Aug 18

Wonderful, friendly staff with an unbelievably fast response time. Aaron and his team are some of the most ethical and knowledgable guys in the industry!

Kevin Young

18:33 26 May 16

I called A&D Hydra Clean after my toilet broke and spilled water for several hours. Several rooms with carpet and laminate floors were soaked. A&D was able to come and start the drying process immediately. The restoration took a little while, but... I'm happy with the final results. They worked directly with the insurance adjustor when he came out. They were easy to keep in touch with throughout the process. I would use them again if I need restoration services in the future.read more

William Avery Jr.

18:23 27 Dec 21

Extremely responsive and highly professional workmanship.

Jon Mayes

15:31 11 May 20

Through their quick actions, they saved our new kitchen when a water line sprung a leak. And they did so with thoughtfulness and professionalism. They paid close attention to their work and how they could avoid causing other harm to the home as they... set up equipment. Their professionalism and thoughtfulness was also demonstrated through their communications as we anxiously awaited results. Thanks A&D!read more

Wayne Hunter

16:55 14 Dec 22

Sump pump problem. Flooding in the basement. A&D were very quick to respond. Outstanding job. Would highly recommend.

sar 45

22:49 22 Dec 19

Best service in town

Titus Wilson

23:30 04 Jun 20

I cannot say enough good things about this company. We found a leak in our kitchen on Super Bowl Sunday night. A&D answered right away and walked me through what to do in order to prevent further damage. First thing the next morning they had a crew... out taking care of the issue. They even went to bat for us when our insurance company made us a low initial offer for settlement. We were eventually reimbursed the full amount. Our house looks so much better than it did before the water damage. If you want amazing customer service and the job done right this is the company to call.read more

Lori Bromagen

14:36 01 Jul 22

Amazing company! Everyone was professional, on time, communicated clearly, and were friendly. They take pride in their work, and it shows! They are also reasonably priced and provide detailed estimates before any work is done. Highly recommend!

Kim Kaiser

17:23 21 May 20

When my kitchen was flooded b/c of a broken ice maker, A&B came out the same day to review the damage and gave a great estimate and immediately went to work on repairs. My entire kitchen was damaged and the rebuilt the entire kitchen in record time... - highly recommendread more

GREGORY HORN

17:20 10 Mar 16

I actually had two experiences with A&D Hydra Clean, the first about 18 years ago and the second last week. My first flood was caused by a break in my outdoor spigot that sent water down the walls into my basement. The second occurred when my sump... pump shut down and my back-up system failed. On both occasions, the A&D team acted quickly and professionally to dry up the water and prevent the mold and mildew problems that would have surely occurred in just a few days. During my problem last week, they were at my house within an hour of my call, had a very competitive insurance estimate ready in about 30 minutes and I hired them a few minutes later. Within 30 minutes of that time, A&D had a half dozen guys in my basement setting up 21 pieces of professional drying equipment, mostly air movers but also a large commercial dehumidifier and an air purifier too. They tested for water in all of my basement walls, identifying several areas where water had leaked up into a wall and had to be dried. They neatly removed all of the necessary baseboard moldings, drilled some holes which will be covered when I reapply the baseboards and shot air into the holes to dry the walls out over a 72 hour period. I could go on and on but I will stop here. If you have a problem with water damage in your basement, do yourself a favor and call A&D Hydra Clean. They saved my basement twice!read more

Kshitiz Chaudhary

15:32 24 Sep 19

Great Experience with A&D Hydraclean. The customer service is exemplary. I had flooding in my basement due to a frozen pipe. Kyle and his team arrived promptly after the 1st phone call and started the remediation work the same day. The crew talked... us through the entire process and answered all our questions every step of the way. They provided estimates and also connected with my insurance to make sure all the work will be covered under my policy. Joe and his crew did a great job in restoring the basement to the original state. Overall, a great experience and a pleasure to have this company work on my project. Thanks!read more

Paul Murray

20:48 27 Jun 19

Very thorough and professional, would definitely commend them.

Next Reviews

Around the clock

Google Rating

4.9

Based on 45 reviews

A&D Hydra Clean

4.9

Nancy Gutwein

00:34 14 Jan 23

They were very helpful after our pipes burst! Great experience.

Willam Horvath

18:33 20 Dec 22

A&D did an outstanding job mitigating and reconstruction from a major water main break in our home. I would highly recommend their services. On a scale of 1-5, I would rate them a 10!!!!!.

Wayne Hunter

16:55 14 Dec 22

Sump pump problem. Flooding in the basement. A&D were very quick to respond. Outstanding job. Would highly recommend.

V H

00:44 24 Oct 22

What seemed small to me relating to a water issue in our basement turns out we needed some professionals to point out things we overlooked. The team from A&D Hydra Clean took charge and with care and knowledge restored our basement from mold and water damage. From the initial inspection that was very thorough, everyone involved in this process performed with respect for our home and a love for restoration.

tony4d

17:08 07 Oct 22

Had two plumbing leaks with water damage in two area of our home and A&D did an amazing job with water damage mitigation and restoration. Also had them install plank flooring and redo carpet to wooden stairs in basement and it looks amazing. The whole team is friendly and professional, highly recommend!

Lori Yancey

14:45 06 Oct 22

We had our basement flood while we were in Europe on vacation. A&D was super responsive and helpful. They were able to communicate with my parents who were at the house and quickly identify the broken pipe, mitigate the damage, and then fix our drywall and carpet. All the employees we worked with were very professional and personable.

Lori Bromagen

14:36 01 Jul 22

Chad Trenshaw

16:12 26 May 22

I was absolutely blown away by Kyle and the A&D team. They are extremely professional, listened to my concerns, showed me and documented issues at each step. They made it a no brainer proving to the insurance company that there were more issues then the insurance company thought. I have no problem recommended Kyle and the A&D team to family, friends and clients of mine.

Carrie Bobbitt

13:29 22 Apr 22

A&D was extremely responsive and met all of our remodeling needs. They communicated well, were extremely helpful, and we are so happy with the way everything turned out!!

William Avery Jr.

18:23 27 Dec 21

Extremely responsive and highly professional workmanship.

Juan F Yepes

18:16 15 Nov 21

I cannot thank you enough A&D Hydra Clean. I called at 6:12 am after noted the water in my basement. The person who answered my call was extremely helpful. I hope that this situation never happens again, but without ANY question, if I need any of the services offered by A&D Hydra Clean, I will call immediately. This is a REAL comment.

Paul L

03:02 18 Jun 21

Tori Nishida

14:30 14 Jun 21

Wonderful, thorough carpet cleaning! Highly recommend!

Kevin O.

06:03 07 Mar 21

We have used A&D four times in two different homes, all for water damage. In every case they provided exceptional service. In one case, our kitchen floor was damaged. We took this opportunity to remodel the whole kitchen, which A&D did. They did a fantastic job with the design and remodel. I highly recommend A&D.

Nicholas Rudder

13:17 29 Oct 20

A&D Hydra Clean to the rescue! After engaging ServPro to clean up a sewage backup in my basement, and being highly disappointed with their lack of care, they made the mess worse. I called Kyle with A&D and he had someone out to do the job the RIGHT way fast. Using botanical, non toxic cleaners, taking care to not cause further contamination, and removing any and all damaged items from my basement. They were methodical, fast, and thorough. To say I was a little neurotic about the clean up was an understatement since this was sewage, and we are in the middle of COVID, but James and Alden put me at ease and handled the clean up in a professional and safe manner. I have nothing but good things to say!

M S

13:36 26 Aug 20

Great service very professional everyone was a pleasure to work with they put my house back in perfect order.

Titus Wilson

23:30 04 Jun 20

I cannot say enough good things about this company. We found a leak in our kitchen on Super Bowl Sunday night. A&D answered right away and walked me through what to do in order to prevent further damage. First thing the next morning they had a crew out taking care of the issue. They even went to bat for us when our insurance company made us a low initial offer for settlement. We were eventually reimbursed the full amount. Our house looks so much better than it did before the water damage. If you want amazing customer service and the job done right this is the company to call.

Kim Kaiser

17:23 21 May 20

Jon Mayes

15:31 11 May 20

Through their quick actions, they saved our new kitchen when a water line sprung a leak. And they did so with thoughtfulness and professionalism. They paid close attention to their work and how they could avoid causing other harm to the home as they set up equipment. Their professionalism and thoughtfulness was also demonstrated through their communications as we anxiously awaited results. Thanks A&D!

sar 45

22:49 22 Dec 19

Best service in town

Michayla Sullivan

15:29 20 Dec 19

They were recommended by a family friend when we had a low leak burst in our home. The damage was extensive and the repair was complicated. This company made it as smooth as this kind of thing can be. They were great at explaining what was going to happen— even how it would all work from an insurance perspective. And the work that they provided was high quality. Our floors look better than they did before. I have already recommended this company to a friend and would do so again.

Mike West Mahoney

22:27 08 Dec 19

Our dishwasher leaked & caused mold. They had to replace our wet bottom cabinets and go without some of our kitchen during this process. A&D did an awesome job even giving us a temp sink. They helped us through the insurance claim & made sure we met our goal of our kitchen back for Thanksgiving. They are the best. We are hiring them now to do a bathroom update & a ceiling repair. Thanks to Kyle & the team.

Kshitiz Chaudhary

15:32 24 Sep 19

Great Experience with A&D Hydraclean. The customer service is exemplary. I had flooding in my basement due to a frozen pipe. Kyle and his team arrived promptly after the 1st phone call and started the remediation work the same day. The crew talked us through the entire process and answered all our questions every step of the way. They provided estimates and also connected with my insurance to make sure all the work will be covered under my policy. Joe and his crew did a great job in restoring the basement to the original state. Overall, a great experience and a pleasure to have this company work on my project. Thanks!

Bradley Bodell

20:35 06 Sep 19

A&D did a great job of helping us. Highly recommended. Very responsive, knowledgeable and professional.

Paul Murray

20:48 27 Jun 19

Very thorough and professional, would definitely commend them.

José Manuel Ronces

14:01 26 May 19

Good

Christy Tidwell

00:30 03 May 19

Very thorough, professional and helpful. Having all the necessary help integrated with one firm is a giant plus. Extremely honest and made the insurance claim and work painless.

Chris Moore

01:47 29 Apr 19

They've done a lot of work for us, restoration and remodeling, and we have no complaints.

Str8Up Life

04:20 03 Feb 19

SocailFlip

18:22 13 Aug 18

Wonderful, friendly staff with an unbelievably fast response time. Aaron and his team are some of the most ethical and knowledgable guys in the industry!

Tim Grant

21:28 21 Sep 17

Friendly & Professional

Whittney Parkinson

00:00 12 Jul 17

So quick and responsive! Excellent customer service all around.

Kevin Young

18:33 26 May 16

I called A&D Hydra Clean after my toilet broke and spilled water for several hours. Several rooms with carpet and laminate floors were soaked. A&D was able to come and start the drying process immediately. The restoration took a little while, but I'm happy with the final results. They worked directly with the insurance adjustor when he came out. They were easy to keep in touch with throughout the process. I would use them again if I need restoration services in the future.

GREGORY HORN

17:20 10 Mar 16

I actually had two experiences with A&D Hydra Clean, the first about 18 years ago and the second last week. My first flood was caused by a break in my outdoor spigot that sent water down the walls into my basement. The second occurred when my sump pump shut down and my back-up system failed. On both occasions, the A&D team acted quickly and professionally to dry up the water and prevent the mold and mildew problems that would have surely occurred in just a few days. During my problem last week, they were at my house within an hour of my call, had a very competitive insurance estimate ready in about 30 minutes and I hired them a few minutes later. Within 30 minutes of that time, A&D had a half dozen guys in my basement setting up 21 pieces of professional drying equipment, mostly air movers but also a large commercial dehumidifier and an air purifier too. They tested for water in all of my basement walls, identifying several areas where water had leaked up into a wall and had to be dried. They neatly removed all of the necessary baseboard moldings, drilled some holes which will be covered when I reapply the baseboards and shot air into the holes to dry the walls out over a 72 hour period. I could go on and on but I will stop here. If you have a problem with water damage in your basement, do yourself a favor and call A&D Hydra Clean. They saved my basement twice!

Kelsey Egenolf

15:17 10 Mar 16

Heard water running from somewhere in the wall behind our half bathroom sink. I immediately called A&D who prompted me to turn off the water supply to prevent further damage. They had two men come to inspect only an hour or so after I called. They found a busted pipe in our crawl space, took photos of the damage, gave me advice on the next steps I should take, scheduled a plumber to fix the pipe - who arrived the same day within a couple hours, and set up equipment in our crawl to begin the drying process. They came back within a couple days to check the status of the damaged area and their equipment. The technicians were very friendly and professional. I would highly recommend this company!

Dave Philpott

20:41 09 Mar 16

Our basement flooded. We called them at 11:00 PM, the night of the flood. They explained all they could do. Called next morning at 7:00 AM & had a team at the house by 9:00 AM, drying & ripping out & left. That evening they cleaned out the basement & fans drying everything. Then began the repair & replacement of everything – extremely timely & efficient. Great to work with & very accommodating.

See all reviews Write a review

Insurance Help

NEED HELP WITH YOUR INSURANCE CLAIM?

Steps to make the insurance process easier (and help you maximize your claim!)

BE PREPARED!

HERE TO HELP YOU!

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